John Lewis & Partners began trading over 150 years ago in 1864 on London's Oxford Street, and is a leading omni-channel retailer in the UK with 50 John Lewis & Partners shops and a growing online business - johnlewis.com. 'Never Knowingly Undersold' has been our unique promise to our customers for over 75 years, on quality, service and value.
You can trust that we will always stock the best quality products, responsibly sourced. If we find a national high street competitor offering a better nationwide price for the same individual product, sold with the same service conditions, we'll lower our price to match in all our shops and on our website, including when a competitor is having a sale.
1. Select the denomination you would like to purchase.
2. Follow the checkout instructions. Your discount will be applied automatically.
3. Check your email inbox for your e-gift. Be sure to check your junk folder if you cannot find it.
4. Follow the link on the email to access your e-gift.
Can I cancel my eGift once I have purchased it?
Yes, cancellations can be available on unused valid eGifts by contacting our Help Centre. If you are experiencing any errors with your eGift please also contact our Help & Support Centre.
How long will it last?
This eGift expires after 24 months of inactivity.
How do I check my balance?
You can check the balance of your eGift here
Full FAQs for John Lewis
You can redeem the John Lewis Partnership gift card or e-gift card in John Lewis & Partners or Waitrose & Partners UK and Channel Island shops. You can also use it to purchase food and drink in our catering units (excludes third-party outlets in John Lewis & Partners shops), and for goods over the telephone or online at johnlewis.com or waitrose.com as part or full payment.
The following exclusions apply to use of our gift card and e-gift card: John Lewis & Partners Gift List, third-party restaurants and cafes in John Lewis & Partners shops, John Lewis & Partners Home Solutions, magazine subscriptions, photo printing or software downloads on johnlewis.com, all John Lewis & Partners Optician shops, Waitrose & Partners Cookery School, Waitrose & Partners Leckford Farm Shop, Cafe and Nursery, Waitrose & Partners Rapid, waitroseflorist.com, waitrosecellar.com; waitrosegarden.com; waitrosepet.com; tobacco and tobacco products, postage stamps, scratch cards, lottery tickets, infant milk formula 0-6 months, prescription products, mobile top up, gift cards, e-gift cards, pay cards, car park charges, all petrol stations, Welcome Break shops, UK and Channel Islands only. Other exclusions may apply.
You cannot use a gift card or e-gift card to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can you use it for the purchase either directly or indirectly of any financial product or service, including John Lewis Partnership gift cards and e-gift cards.
Please protect your card and treat it as cash; we cannot replace lost, stolen or damaged cards
The gift card will expire 24 months from purchase or last use. Buying a product or making a balance enquiry refreshes the 24-month expiry period. We will not refund any balance remaining and we will invalidate the card.
Gift cards can be purchased in our shops with a minimum value of £1. Gift cards and e-gift cards have a maximum value of £1000.
Gift cards and e-gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards.
If you are using a gift card or e-gift card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired.
Where goods you have purchased with a gift card or e-gift card in our shops are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded to a gift card.If you return an item bought online using a gift card or e-gift card, usually we’ll refund the amount to an e-gift card. You can also return the item in store. This does not affect your statutory rights.
If you place an order at waitrose.com using a gift card or e-gift card and subsequently cancel the order before delivery, monies owing will be refunded to your gift card or e-gift card. This does not affect your statutory rights.
We reserve the right to refuse to accept a gift card or e-gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
We reserve the right to amend the gift card and e-gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.